How To Track My Order

COVID-19 - normal shipping resumed: delivery time is 6-10 working days

Your order may be split: you may receive different boxes/items at different times

Have you received an email confirmation from us that your order has been shipped?

It normally takes us 1-3 working days to process a new order. Once we have dispatched you order we will send you an email notification that it is on its way and the tracking details

The tracking details will have an ETA provided by our shipping partner Mainfreight. (please note this is an ETA only - keep a close on on your tracking details daily). 

Jumpflex use Mainfreight NZ for our trampolines and Courier Post for our smaller items such as individual accessories (not purchased with a trampoline).

https://www.mainfreight.com/track
https://www.courierpost.co.nz/

If for some reason you haven't received this email or your tracking number doesn't work, you can track the status of your order here.

More information on delivery times.

Contact us about a tracking issue here.