New Zealand
Australia
Have you receive an email confirmation from us that your order has been shipped?
It normally takes us 1-3 working days to process a new order. Once we have dispatched you order we will send you an email notification that it is on its way and the tracking details
The tracking details will have an ETA provided by our shipping partner Mainfreight. (please note this is an ETA only - keep a close on on your tracking details daily).
Jumpflex use Mainfreight NZ for our trampolines and Courier Post for our smaller items such as individual accessories (not purchased with a trampoline).
https://www.mainfreight.com/track
https://www.courierpost.co.nz/
Please see our delivery time ETA guide for how long it may take for delivery.
If you have not received an email from us with these details and is over 3 working days please check you spam mail in case it has gone into that folder if you have not received any communications from us please give us a call on 0800 586 735 or email us on hello@jumpflex.co.nz so we can follow up for you.
