Jumpflex use Mainfreight NZ for our trampolines and Courier Post for our smaller items such as individual accessories (not purchased with a trampoline).
Customer support delays: due to a high volume of enquiries, please allow up to 5 working days for a response to your enquiry. Our contact form is the best way to contact us.
Delivery delays: due to unprecedented demand on the shipping network please allow up to 10-15 working days for delivery. Track your delivery.
Split deliveries: your order may be split into multiple packages and these may be delivered at different times.
We apologise for these delays and are working hard to reduce them as soon as possible. Please check out our COVID-19 article for more information.