Here at Jumpflex, our mission is to support and encourage happy, healthy families through outdoor play, and we’ve been devastated to hear of the terrible loss of life and hardship being suffered by families across the globe due to the COVID-19 pandemic.
This page contains information about how we are responding to this unprecedented situation to keep our customers, staff and community safe, happy and healthy and to do our part in containing and eliminating COVID-19.
Given this is a constantly evolving situation, we are closely monitoring government information and will continue to adapt as things change. We will keep this page updated with any changes.
We are “open”
As an online retailer, the majority of our operation is internet-based and we have plenty of stock and our website is fully functional.
The Customer Support Crew are online
Our support team are all fully available, working from home, to answer your emails, phone calls and facebook messages.
Home delivery is available
Our shipping partners in the UK are safely delivering your orders. Due to the COVID-19 situation the shipping network is overloaded and shipping time is approx 10-15 working days. Please do let us know if you encounter any issues with delivery beyond this time frame and we will follow up.
Pickup orders are not available
In order to keep staff and customers safe. Home delivery is currently the only way for you to receive your Jumpflex order.
Feel free to reach out to us at any time through our support channels if we can be of any help. Together we can get through this.