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COVID-19: Important Information

Customer support delays: due to a high volume of enquiries, please allow up to 5 working days for a response to your enquiry. Our contact form is the best way to contact us.

Delivery delays: due to unprecedented demand on the shipping network please allow up to 10-15 working days for delivery. Track your delivery.

Split deliveries: your order may be split into multiple packages and these may be delivered at different times.

We apologise for these delays and are working hard to reduce them as soon as possible. Please check out our COVID-19 article for more information.

Learn more about customer support and deliveries.

Hello, how can we help?

How To Track My Order

12 May 2020 04:31
Updated

COVID-19 delays: Shipping overloaded, please allow 10-15 business days for delivery

Your order may be split: you may receive different boxes/items at different times

Have you receive an email confirmation from us that your order has been shipped?

It normally takes us 1-3 working days to process a new order. Once we have dispatched you order we will send you an email notification that it is on its way and the tracking details

The tracking details will have an ETA provided by our shipping partner Toll Ipec. (please note this is an ETA only - keep a close on on your tracking details daily). Below is the tracking link for you to enter your tracking details and track your order.

https://www.tollgroup.com/toll-tracking

If for some reason you haven't received this email or your tracking number doesn't work, you can track the status of your order here.

More information on delivery times.