Any customers seeking a refund outside of the 30-day money back guarantee are asked to do so in writing or email to Jumpflex for consideration.
Please note: There may be deductions or partial refunds from the original order payment at the discretion of Jumpflex management that is due to but not limited to the following:
- The product has been unopened and unpackaged
- The product packaging has been discarded by the customer
- The product has been used
- The product has been exposed to the elements
- The product is not in re-sellable condition
Deductions or partial refunds may also be considered but are not limited to the following expenses incurred by Jumpflex:
- Team member outcalls
- Administration processing
If you would like to return/change your trampoline you will need to get in touch so one of our friendly team can organize this for you. Due to the nature of the size of our product we are unable to organize a return for the wrong size ordered or a change of mind once the product has been dispatched. So please measure the size of the area where you will be placing the trampoline.
Please get in touch with helpful customer service team to go through your options with us.